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Corporate Digital Literacy
Digital literacy in the workplace is important for a company’s capacity to digitally adapt and has a big influence on the employee experience. Employees may struggle to do fundamental jobs without it, and businesses may fail to realise the full benefit of their technological investments.
This is especially true in light of the pandemic, which expedited digital transformation as many organisations began to serve as a remote workforce. Here’s a look at what digital literacy is, how it affects company operations, and how businesses can improve employee digital literacy.
What is digital literacy in the workplace and why it is important?
An employee’s ability to use technology to execute their job comfortably and efficiently is referred to as digital literacy. It applies to practically every job position, whether a salesperson is using CRM software to nurture an important client relationship or a product manager using a unified communications and collaboration solution system to direct an important call to an executive.
How does workplace digital literacy help businesses?
Digital literacy may have a big impact on business operations, especially when it comes to communications and cooperation, which are two crucial parts of any well-run company. Employees who haven’t yet mastered digital fluency (the ability to understand and use technology for daily chores) in the workplace may struggle to communicate successfully with their coworkers in other areas utilising means that are new to them, such as video conferencing or text messaging. As a result, online collaboration issues may arise, as well as a decrease in internal productivity. Employees in customer-facing roles who lack digital literacy may find it challenging to communicate effectively with consumers and put the company’s best foot forward.